REFUNDS / CANCELLATIONS
We value the client experience and have set in place guide lines to ensure a professional and happy environment.
If you are not happy with your results, please call or text your stylist directly. Our team will be happy to make small tweaks and adjustments within 2 weeks or less of your hair appointment.
*This courtesy is not to be confused with "changing your mind" or trying to work the system for free services. If your request is reasonable, we will do all that we can to fix any error in quality.
We do not offer refunds of any kind. *See our Redo Policies if your are dissatisfied with your results.
tARDINESS / CANCELLATIONS
If your are running 15 minutes or less late to your apt please call ahead. If you arrive beyond 20 minutes late, you may have to forfeit your appointment completely.
If you cancel less than 24 hours in advance, it is considered a ''no show''. Your stylist may choose to take a deposit to secure future appointments. If it becomes a reoccurring issue, your stylist may refuse to provide your future services.